Refund policy
Refund & Return Policy
365-Day Satisfaction Guarantee
At SYLON, your satisfaction matters to us. That’s why we offer a 365-Day Satisfaction Guarantee on eligible products.
If you are not satisfied with your purchase, you may request a return within 365 days of receiving your order, subject to the conditions below.
Return Window
Customers may request a return within 365 days of receiving the product.
To start a return, please contact us first at:
Please do not send any items back before contacting us and receiving return instructions.
Eligibility for Returns
To be eligible for a return:
The item must be returned in its original condition.
The item must not be damaged due to misuse, improper handling, or accidental damage.
The item must be returned with its original packaging whenever possible.
Proof of purchase is required.
The return request must be submitted within 365 days of delivery.
Satisfaction Guarantee Conditions
Our 365-Day Satisfaction Guarantee is designed to give customers confidence when shopping with us.
If the product does not meet your expectations, you may contact us and our support team will review your request.
Depending on the situation, we may offer:
A replacement
A store credit
A refund to the original payment method
A suitable solution based on the condition of the item and the reason for the return
Non-Returnable Items
The following items are not eligible for return:
Items damaged due to misuse, improper handling, or accidental damage
Items with missing parts not caused by our error
Items returned without proof of purchase
Items returned without prior approval from our support team
Items that show excessive wear or damage beyond normal inspection
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 5–10 business days to the original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Shipping Costs
Original shipping fees are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or the return is caused by an error on our side.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
Please include your order number and clear photos or videos of the issue so we can review the case quickly and provide a suitable solution.
How to Start a Return
To start a return, please email us at:
Please include:
Your order number
The email address used for the order
The reason for your return request
Photos or videos, if the product is damaged, defective, or incorrect
Our support team will review your request and provide the next steps.